Workshop Controller​

Job: Workshop Controller

Contract: Permanent

Based: Maidstone

Hours: 45 hrs per week Mon - Fri plus 1 in 2 Sat mornings

Salary: £30k - £36k

We have an exciting opportunity for a Workshop Controller based at our new Maidstone depot. Liaising with customers to ensure their requirements are met both in an efficient and profitable way, leading to customer satisfaction. You will also be responsible for securing authorisation and payment for the work undertaken,

This role is important as you are the point of contact for our service customers both face to face and over the telephone.

Key responsibilities include: -

  • Issuing work to Technicians, liaising with the Service Reception and maintaining a professional image at all times.
  • Planning work through the workshop. Estimate parts and labour required to complete repairs
  • Obtain authority to carry out repairs on customer vehicles.
  • Record the authority detail on the job WIP screen
  • Liaise with technicians and foreman regarding work that is authorised for repair
  • Order parts required when applicable
  • Liaise with customers over the phone and at the service desk
  • Any other reasonable tasks as requested

Essential Qualities include:-

  • Commercial Vehicle knowledge
  • Recent Workshop Controller experience
  • Driving licence
  • Computer literate in word, excel, email etc
  • Sound technical knowledge of current vehicle functions
  • Previous motor trade experience
  • Literacy and numeracy skills
  • Excellent communication and interpersonal skills
  • Ability to build and maintain good relationships with customers and deliver excellent customer service at all times
  • Ability to deal with customers in difficult situations
  • Experience of a customer facing role
  • Well organised, efficient and the ability to prioritise workloads
  • Highly motivated, flexible, team leader and team player
  • Be able to work on own initiative and under pressure in a busy environment
  • Problem solving, organisational and planning skills
  • Accuracy and attention to detail
  • Able to delegate and motivate to achieve results
  • Business awareness with a confident, professional manner

Desirable Qualities include:-

  • HGV Licence
  • Knowledge of ADP/Kerridge dealer systems
  • DAF dealership experience

Please include a covering letter stating your salary expectations when you apply


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Ref: GE

Working Hours 45 hrs Mon - Fri plus 1 in 2 Sat mornings
Location Maidstone, Kent
Salary £30,000 - £36,000
Benefits 30 days holiday (including bank holidays), sick pay, pension scheme
Closing Date 29/02/2024
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