Job: Service and Invoicing Administrator
Contract: Permanent
Based: Strood
Hours: 45 hours per week, Monday to Friday plus 1 Saturday morning per month (with the flexibility to work more if required)
Salary: £27,000 - £30,000 pa
We have an exciting opportunity for you to work in our busy Strood depot in the Service Administration department. The successful candidate will support the function by providing administration support and undertaking basic invoicing.
Key responsibilities include: -
- Dealing with customer enquiries and queries.
- Inputting timesheets
- Liaising with internal staff to resolve queries.
- Following up final order numbers via phone and email.
- Processing of sublet invoices
- Developing and maintaining strong customer relationships with new and existing clients
- Raising retail and internal invoices when required.
- Dealing with customers regarding pricing and queries
- General service administration tasks
Essential Qualities include:-
- Experience of dealing with customers both on the telephone and face to face
- Administration skills
- PC Literate in Microsoft Office including Excel, Word and Email
- Excellent communication skills including face to face and telephone
- Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
- Ability to manage conflicting demands
- Ability to manage a lot of information at once and work well under pressure
- Problem solving skills
- Excellent organisational and planning/scheduling skills
- High levels of accuracy and attention to detail
- Ability to build a rapport with customers and handle difficult situations
- Literacy and numeracy skills
- Ability to challenge
- Confident with a drive to get things done
Desirable Qualities include:-
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above
- Experience/knowledge of Kerridge (although full training will be given)
- A basic understanding of vehicle terminology
- Automotive Service advisor experience
- Experience of working in a busy environment
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