Service Administrator

Job: Service Administrator

Contract: Temporary - 12 months maternity cover. Part time 3 days a week (22 hours)

Based: Medway City Estate, Strood, Kent

Salary: £14,000 pa

We have an exciting opportunity for a Service Administrator to support our Service team at our Strood depot. You will be working in a busy workshop environment.

Key responsibilities include:-

  • Dealing with customers in person and on the telephone regarding repairs, pricing, queries and lead times
  • Following up final order numbers via telephone and email
  • Processing of sublet invoices
  • Liaising with workshop and parts staff to resolve internal queries
  • Developing and maintaining strong customer relationships with new and existing clients
  • Dealing with incoming enquiries
  • Rebooking of customer vehicles for reported defects
  • Generating job cards
  • General service administration tasks

Essential Qualities include:-

  • Good IT skills including Microsoft Word, Excel and Email
  • Experience in the Automotive Industry with an understanding of vehicles
  • Experience of working in an administration role
  • Experience of dealing with customers on the telephone and face to face
  • Good communication and interpersonal skills including written, face to face and telephone, with the ability to communicate with all levels of staff
  • Be able to work as part of a team
  • Ability to prioritise workloads
  • Strong planning, scheduling and follow-up skills
  • Ability to promote and maintain strong customer relationships
  • Ability to work well under pressure and use own initiative
  • Good organisational and problem solving skills
  • Literacy and Numeracy skills
  • Accurate with attention to detail
  • Confident and professional manner
Desirable Qualities include:-
  • GCSEs in English and Maths at Grade 4/C (or equivalent)
  • Knowledge of Kerridge system

Please include a covering letter stating your salary expectations when you apply


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Ref: PE02

Working Hours Part time - 3 days a week (22 hours)
Location Medway City Estate, Strood, Kent
Salary £14,000 pa
Benefits Sick pay, pension scheme and 30 days holiday (including bank holidays) pro rata
Closing Date 29/02/2024
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