Service Co-ordinator

Job: Service Co-ordinator

Contract: Permanent

Based: Strood, Kent

Hours: 45 hours per week, Monday to Friday 8am - 5.30pm plus 1 Saturday morning per month (with the flexibility to work more if required)

Salary: £31,000 - £33,000

Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks and light commercial vehicles and vans in the South-East.

We have an exciting opportunity for you to work in our busy Strood depot in the Service Administration department. The successful candidate will support the function by providing administration support in order to link the workshop and customer experience

Key responsibilities include: -

• Answering the telephone - dealing with customer enquiries and queries
• Book services and load work plans
• Verify completed jobs
• Deal with customers face to face and on telephone
• Liaise with Workshop control
• Rebook recalls or missed appointments
• Update customers on vehicle progress.
• Authorise breakdowns
• Create jobs via computer, loading appropriate tasks
• General administration including Account Management of priority customers and maintaining departmental records
• Undertake off-site manufacturer training and online training

Essential Qualities include:-

• A basic understanding of vehicle terminology
• Commercial Vehicle experience
• Automotive Service Co-ordinator experience
• Experience of dealing with customers both on the telephone and face to face
• Administration skills
• PC Literate in Microsoft Office including Excel, Word and Email
• Excellent communication skills including face to face and telephone
• Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
• Ability to manage conflicting demands
• Ability to manage a lot of information at once and work well under pressure
• Problem solving skills
• Excellent organisational and planning/scheduling skills
• High levels of accuracy and attention to detail
• Ability to build a rapport with customers and handle difficult situations
• Literacy and numeracy skills
• Ability to challenge
• Confident with a drive to get things done

Desirable Qualities include:-

• GCSEs (or equivalent) in Maths and English at Grade C/4 or above
• Experience/knowledge of Kerridge (although full training will be given)
• Experience of working in a busy environment