Service Co-ordinator

Job: Service Co-ordinator

Contract: Permanent

Based: Strood, Kent

Hours: 45 hours per week, Monday to Friday 8am - 5.30pm plus 1 Saturday morning per month (with the flexibility to work more if required)

Salary: £31,000 - £33,000

Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks and light commercial vehicles and vans in the South-East.

Are you organised, customer-focused, and enjoy working in a fast-paced environment? We have an exciting opportunity for a Commercial Vehicle Service Co-ordinator to join our busy Service Department in Strood.

As a key member of the team, you'll act as the link between our customers and workshop, helping to ensure a smooth and professional service experience.

Key Responsibilities

• Handle customer enquiries by telephone and in person.
• Book commercial vehicle services, repairs, and inspections.
• Create and update job records and workshop schedules.
• Liaise with Workshop Control regarding vehicle progress.
• Keep customers informed throughout the repair and service process.
• Rebook recalls and missed appointments.
• Authorise breakdowns where applicable.
• Maintain customer accounts and departmental records.
• Complete general administrative duties and required training.

What We're Looking For

• Previous experience in a commercial vehicle, fleet, transport, or automotive environment.
• Knowledge of vehicle terminology.
• Excellent customer service and communication skills.
• Previous administration experience.
• Good IT skills, including Microsoft Office.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and work under pressure.
• Confidence dealing with customers and colleagues at all levels.
• A proactive and positive approach to problem-solving.

Desirable

• Experience using Kerridge (training can be provided).
• GCSEs (or equivalent) in Maths and English.

If you enjoy delivering excellent customer service and thrive in a busy team environment, we'd love to hear from you.